A Christmas poem

After a long silence from that troubled apartment complex Dardanelle Towers, this poem arrived in time for Christmas. For those unfamiliar with the Towers (see flat-chat.com.au), Lady Luckby is a nonagenarian who thinks she still owns the building and the other owners are her tenants, Elena is a pet-deprived, lovelorn Lebanese lady and Mr Wilson is a classic "jobsworth" building manager: